A written plan before site work.
Six stages from first message to handover. Each one ends with something you can read and agree.
- 01
Enquiry
Use the planner or write a brief. A coordinator replies by the next studio business day to arrange a conversation.
- 02
Measure
A designer reviews your needs and access, then measures the home. No floor plans or documents are needed to start.
- 03
Written proposal
Itemised scope, exclusions, responsibilities, materials, payment milestones and a dated provisional programme. You agree it in writing.
- 04
Permits and orders
The appointed contractors check permits, management rules and licensed work. Orders are placed after you approve materials.
- 05
Site
Protection first, then removal, wet works and first fix, then finishes and fitted carpentry. Changes are approved in writing, with cost and time, before the work.
- 06
Handover
A joint inspection produces a snag list of small fixes. Agreed defects are recorded and closed, and you receive care notes and manufacturer documents.
Paying in stages
An illustrative schedule for an S$80,000 contract with GST, unrelated to the planner. Each payment follows checked work, never a date on the calendar.
- 10%S$8,000
When the written scope is signed
- 30%S$24,000
After agreed mobilisation and material evidence
- 30%S$24,000
At the checked wet-work and first-fix milestone
- 20%S$16,000
After fitted carpentry and finishes
- 10%S$8,000
After agreed defects are closed and documents handed over
Not a standard
Invented to show progressive payment. A real written contract sets its own milestones. No payment happens on this site.
Questions to ask any firm
- Which legal entity signs the contract?
- Which DRC-listed contractor carries out the HDB work?
- Who applies for permits?
- Who is my lead, and who is the backup?
- What is recorded each week?
- Who takes over if the designer leaves?
- What warranty and exclusions are in writing?
Lead and backup
In our fictional process Daniel owns the schedule, Mei the design handover and Rachel the decision record. A lead change comes with a written handover.