Aftercare for homes we have finished
Tampines, after handover
A small counter for homes in the east after handover: report a snag, collect your care folder and spare tiles, or ask about a hinge that has dropped.
Address
Tampines Street 81, void-deck unit
Tampines, Singapore
Invented address on a real street. There is no Tampines home-care desk here.
Hours
- Thu
- 4 pm to 8 pm
- Sat
- 9 am to 1 pm
- Other days
- Closed
Getting here
Check the route on a map before you come. Ask about access before arranging a visit.
We list walking times only where we checked them; check this route on a map.
Who you'll meet
Rachel OngAnswers enquiries, arranges visits and keeps the handover checklist.
Bring the issue into the record
- 01
Describe what you see
Record the room and the observed issue. A kitchen door that no longer lines up is enough to start a conversation.
- 02
Agree the next update
The record names the agreed responsibility and the next update to be agreed. An inspection comes before a diagnosis.
- 03
Record the closure
Keep the acceptance of the agreed fix with your care folder. Workmanship, manufacturer terms and excluded damage are separate questions.
Aftercare for homes we have finished. The actual contract sets responsibilities and exclusions.
Before you visit
Read next: What to keep, and how to check it
What can I bring to the desk?
A snag to report, a question about a hinge, or a request to collect your care folder and spare tiles.
How long is the warranty?
This demo makes no warranty promise. The actual contract should name workmanship and manufacturer terms, exclusions and the defects contact.
What should an aftercare record include?
The room, observed issue, agreed responsibility, next update and closure acceptance. The sample kitchen-door issue stays open until an inspection and agreed fix.